Client Care Coordinator – General Practice/Urgent Care – Culver City, Los Angeles, CA 

We are a transformative veterinary hospital that offers an elevated level of care to both our patients (fur babies) and caregivers (clients). At Papaya Veterinary Care, our journey began with a simple yet powerful realization: veterinary care works best when doctors are empowered to be true medical leaders and business owners. We provide autonomy to our hospital teams while providing the resources and support of a larger veterinary network. We take pride in providing brand new state-of-the-art facilities, medical care led by experienced doctors, and a team of passionate technicians dedicated to delivering the highest level of care possible.  By providing a positive and healthy work culture for our staff, we can commit to creating an exceptional and uplifting experience for all our clients, patients, and employees.   

Our hospital is in the wonderful neighborhood of Culver City, on the same block as Lodge Bread Company. 

Our hospital is close to 4000 square feet with spacious lobby designed for comfort of those waiting, urgent care triage, dental suite and a surgery suite, a doctor’s office, and spacious break room for staff to put up their feet. We share a common passion for animals and thrive in a collaborative environment. If you are looking for an elevated experience in veterinary care, you have come to the right place!  

Duties and Responsibilities: 

• Provide outstanding client service with a cheerful, positive attitude. 

• Give and receive feedback real time.  

• Maintain safe, clean environments.  

• Adapt to an ever-changing environment, where urgent cases will be taken as they arrive. 

• Provide empathetic and helpful interaction to clients, vendors, peers, and managers. 

• Have sound judgement regarding prioritization, next steps and in communication with clients, vendors and peers. 

• Function independently and with a team, working together to provide outstanding client service. 

• Take initiative to improve the client experience and hospital workflow 

• Other duties as assigned. 

Requirements:  

• Minimum of 1 year customer service  

• Minimum of 1 year veterinary experience (Preferred) 

• Willing and able to work in an ever-changing environment  

• Resilience  

• Responsibility 

Benefits 

• Working in brand new facility with state-of-the-art equipment 

• 401(K) Matches, 100% up to 4% 

• Medical, Dental and Vision Benefits 

• Paid Time Off 

• Pet Care Discount 

Employment is “at will”  

Job Type: Full-time 

Salary: $20.00 - $23.00 per hour 

Schedule: 8 Hours, 5 days/week 

Education: High school or equivalent (Required) 

Work Location: In person